How to Use Voice Updates in Telegram CRM

Voice updates in Telegram CRM let you record and share messages directly within the platform, making communication faster and clearer. Here's why and how to use them:

• Save Time: Record updates while multitasking.

• Improve Clarity: Use tone and voice for better understanding.

• Stay Organized: Link voice messages to deals, contacts, or tasks.

Quick Steps to Get Started:

1. Enable Voice Updates: Check permissions and activate in CRM settings.

2. Test Audio: Ensure clear sound quality.

3. Record Updates: Use the microphone icon in CRMchat.

4. Organize Messages: Use folders and link updates to relevant records.

Voice updates simplify workflows, especially for teams managing tasks or deals in Telegram. Pair them with text, images, or files for even better communication.

How to Set Up Voice Recognition of Subscribers’ Messages in ...

Getting Started with Voice Updates

Setting up voice updates in your Telegram CRM is simple and can help improve your communication process. Follow these steps to enable and configure the feature effectively.

Turn On Voice Updates

If you're using CRMchat's Personal plan, voice updates are included at no extra cost. Here's how to activate them:

• Open the CRM settings via the Telegram mini-app.

• Check that your account has permissions for voice updates.

• Turn on notifications for voice messages.

Once this is done, you'll be ready to start recording. Make sure to review your audio settings for the best results.

Adjust Audio Settings

Voice updates are ready to use immediately, but it's a good idea to test your device's audio quality first. Record a short message in a quiet space to check the sound. You can also link voice memos directly to contacts and deals, keeping your CRMchat communication well-organized.

Creating and Sending Voice Updates

Voice updates are a quick way to share information in CRMchat. Here's how you can create and send them.

Record Your Updates

• Open the contact or deal record in CRMchat where you want to add the update.

• Press and hold the microphone icon to start recording.

• Speak clearly while recording, ensuring your message is easy to understand.

• Release the microphone button to stop the recording.

Try to record in a quiet space to minimize background noise. Once you're done, the recording will automatically save to the relevant record.

Send Updates to Your Team

Once your recording is ready, you can share it with your team:

• Play back the recording to confirm it’s clear and accurate.

• Select the team members or group who should receive the update.

• If needed, include a short text note to provide extra context.

• Send the update, and it will sync with the CRMchat records automatically.

Voice updates are an efficient way to share detailed information, keeping your team in the loop without missing important details.

Managing Voice Messages

Keeping voice messages organized ensures your CRM system stays efficient and easy to navigate. Here's how to manage your voice updates and tie them to relevant records.

Sort and Save Voice Updates

Arranging voice messages systematically helps you find important details quickly. CRMchat's Folder Sync feature mirrors your Telegram folder layout, making message organization effortless.

Here’s how to stay on top of your voice updates:

• Set up Telegram folders for different update categories (e.g., deals, leads, tasks).

• Use Folder Sync to sort messages into these categories automatically.

• Label folders clearly to make them easy to identify.

• Regularly clean out outdated messages to keep things tidy.

This structure ensures your voice updates are easy to find and ready to integrate with CRM records.

Connect Updates to CRM Records

Attaching voice messages to the right CRM records gives you a clear history of communications. With CRMchat, voice memos are automatically linked to the relevant contact or deal.

To make the most of this feature:

• Choose the correct contact or deal before recording and add a short text note for context.

• Link voice messages to related tasks or calendar events for better organization.

• Double-check that updates sync correctly in both Telegram and your CRM.

This automatic linking makes it simple to track conversations and updates, providing your team with real-time access to key information. Everyone stays on the same page, with a complete record of interactions.

Pro tip: For complex deals or projects, record shorter, topic-specific voice messages. This makes it easier to locate and reference specific details later, keeping your CRM records clear and organized.

Tips for Better Voice Updates

CRMchat's voice updates make communication more efficient by delivering clear, actionable messages. Start with brief updates, then enhance them by adding other content formats.

Keep Messages Short

Short voice updates are easier to follow and act on. When recording messages in your CRM, follow these tips:

• Keep updates under 60 seconds to ensure clarity and maintain attention.

• Start with the main update, then provide context, outline required actions, and share next steps.

• Be specific: Focus on actionable details that help move tasks or deals forward.

Pro tip: If your message is longer than a minute, split it into smaller updates, each covering a specific part of the deal or task.

Mix Voice with Other Content

Make voice updates more effective by pairing them with additional content:

• Add visual aids: Attach screenshots or documents to clarify points, especially for numbers or complex processes.

• Include a text summary: After the voice message, provide a quick text recap of the key points for easy reference.

Best practice: For numerical data or specific details, include them in text format alongside your voice message. This makes it easier for your team to review important points without replaying the entire audio.

Summary

Voice updates in CRMchat simplify communication and task management, making workflows more efficient and collaborative. These updates ensure that every action contributes to a more connected and productive system.

Here’s what stands out:

• Streamlined Communication: Quickly record voice memos to update deals, link updates directly to CRM records, and manage tasks effortlessly within team groups.

• Boosted Productivity: Pair voice updates with morning digests to simplify daily operations and deal tracking, integrating smoothly with existing processes.

• Better Task Management: Attach voice messages to specific deals and contacts, monitor progress with automated digests, and keep communication records organized.

Industry leaders have shared how these features have transformed their workflows. For example, Adithya Kumar from Outerscope and Roman Potapenko from Superprotocol noted how voice updates have optimized their deal management.

"The seamless integration between Telegram and HubSpot has made task management and communication effortless, allowing us to operate more smoothly and focus on what truly matters".

• Keerthan Shetty, Founder @ChaosGround

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