Q: How long does group parsing take?
A: Up to 24 hours for processing and delivery.

Q: What's the maximum daily sending limit?
A: 15 cold messages per account per day (start with 5 and gradually increase).

Q: What's the daily limit with warm contacts?
A: 40-50 messages per account when reaching out to people you've conversed with previously.

Q: What's the daily limit with Telegram Premium?
A: Up to 15 cold messages per account per day.

Q: Can I use multiple Telegram accounts?
A: Yes, available on the Outreach plan. Configure in Outreach → Telegram Accounts.

Q: How do I warm up new accounts?
A: Have internal conversations between accounts for 10-14 days before starting outreach campaigns.

Q: What's the minimum account age from CRMChat?
A: Our accounts are 70+ days old, minimum, and pre-warmed.

Q: What file format should I use for prospect lists?
A: CSV format with clear headers, especially "Username" and "First Name" columns.

Q: Do I need Telegram Premium for outreach?
A: Yes, required for outreach accounts to increase cold messaging limits.

Q: How many users can I have on the Team plan?
A: Up to 3 users included, $10 per additional user.

Q: How many workspaces can I create?
A: 5 workspaces per subscription.

Q: What's the success rate for parsing groups/chat with a private member list?
A: 20-30% of total members (those who commented in the last 6 months).

Q: What's the phone-to-Telegram conversion rate?
A: 50% for India/CIS/MENA regions, 30% for EU/UK/Americas.

Q: Can I cancel my subscription anytime?
A: Yes, contact support or manage through your workspace settings.