Troubleshooting & FAQ
Quick Reference FAQ
Serge Borisov
Q: How long does group parsing take?
A: Up to 24 hours for processing and delivery (usually faster, 3-4 hours)
Q: What's the maximum daily sending limit?
A: 10 cold messages per account per day (start with 5 during month 1 and gradually increase).
Q: What's the daily limit with warm contacts?
A: 40-50 messages per account when reaching out to people you've conversed with previously.
Q: What's the daily limit with Telegram Premium?
A: Up to 10 cold messages per account per day
Q: Can I use multiple Telegram accounts?
A: Yes, available starting from the Team plan. Configure in Outreach → Telegram Accounts.
Q: How do I warm up new accounts?
A: CRMChat provides an automated AI-warmup feature that's included in every paid plan
Q: What's the minimum account age from CRMChat?
A: Our accounts are 30+ days old, minimum, and pre-warmed.
Q: What file format should I use for prospect lists?
A: CSV format with clear headers, especially "Username" and "First Name" columns.
Q: Do I need Telegram Premium for outreach?
A: Not required, but without Telegram premium, we don't recommend setting the daily message limit higher then 5/day
Q: How many workspaces can I create?
A: Workspaces are unlimited
Q: What's the success rate for parsing groups/chat with a private member list?
A: 20-30% of total members (those who commented in the last 6 months).
Q: What's the phone-to-Telegram conversion rate?
A: 50% for India/CIS/MENA regions, 30% for EU/UK/Americas.
Q: Can I cancel my subscription anytime?
A: Yes, contact support or manage through your workspace settings.
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